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support facebook ads

support facebook ads

... Facebook can help your large, medium or small business grow. Sorry to hear you’ve been having trouble with changing your Facebook Page’s name. In practice, that means that you will lose all of the engagements on the ad if you edit anything on the Facebook ad that Facebook considers a significant edit. Learn More. Facebook Payments - Developer Payout Registration - Registration to … If that is not possible, then you would need to chat with Facebook (utilizing the advice on this post) and explain the situation to the rep. Just fill out the form here to start the process: By clicking “Get Help” on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook … Home. … I hope this helps! Hi Jacqueline – thanks for reaching out! My name is Mike with EVOLVsolar and I run about $2,000 of Facebook ads per month through Facebook Business. You could try submitting a removal request to Google for the second URL: Hi Daniel – we’ve updated this post with the current options and UI for contacting support. I have used the chat/contact lots of times until today. Help Center. So we put together this step-by-step guide detailing how to contact Facebook support. Please visit for support. With a few clicks, you can run ads across Facebook… Typically Ads are getting processed MUCH faster than that lately – typically within the hour but sometimes they get “stuck” because they may have been flagged for a manual review. Make sure you subscribe – and get my Top 10 Blost Posts. Make one ad and show it everywhere. Hi Charles – the easiest way to find your leads is to go to the Publishing Tools tab of your Facebook page. ( You can learn more about Facebook’s official parameters for these issues by reading their help center article on the topic. Business Help Center. Hi Jaycee, we have helped a few clients through this process. If you’d like to learn more about our consulting services, please go here. Dave: The same situation… I can’t find the “Find Answers or Contact Support” … Then you can drill down into one of the transactions and see exactly which ads were on that bill. Hi Ephraim, When you make a significant edit to an ad, including editing the copy/message of the ad, the ad’s learnings will be reset within Facebook and the engagements will be reset. Hope that helps and good luck! Any reasons I dont have chat or support in my account? Now more than ever it is crucial for marketers to be able to contact Facebook’s support team when they need a little help. However, we have some good news. It doesn’t show up for everyone, but if you have access it will appear at the bottom of this page: Learn more. Please contact us if you have any other questions or if we can assist in any way. In this guide, you'll learn how to create and edit ads, set a budget for your ads and pay for your ads. Welcome to Facebook advertising! Hi Jasmine – Chat has been on and off for us for a bit but it’s working again and we’ve updated the post here with an answer from them as far as criteria for who has the option and who doesn’t. How do I get these back? Couldn’t find how to actually get ahold of Facebook help. I tried to reach live support during Facebook business hours (M-F 8-5 PST). The chat now does not show up for anyone.,,,,,,,,,, reviewing Facebook’s official help center article about Spending Limits, reading their help center article on the topic, please go here to begin a conversation so we can learn more about your issue and determine if we can help,,,,, Log in to Facebook using your personal login. Your email address will not be published. How do I do that? We believe that it might be some wording in our initial posts that made facebook feel like we were making claims about clean and blue oceans because we have tried several different ads since then and they are all rejected and when we ask for a second opinion they are rejected again on the same basis. Do you know of anyone who would help me placing my advs on Facebook? When you advertise on Facebook, there isn’t necessarily a set cost. – The Eboost Team. but now its only a bot and can’t e put through to someone. Certain messaging-related ads, targeting options, and performance reporting for ads delivered to and from Europe will be unavailable. Any advice on where to start? Marketing on Facebook. Best Practices for Aspect Ratios. I created a Facebook ad campaign that is currently under review but noticed that I misspelled a word in my ad and I don’t want it published until I correct it. Thank you! 6. Next you will see the option to create a manual App Ads campaign (if you have been running app ads, this is the option you currently run campaigns through) or an Automated App Ads campaign. Have they placed it elsewhere? In this article I share all of my go-to contact places to get help from Facebook specifically for Ads. We hope this helps! I can’t find a live chat person anywhere, no matter how many links I click on that page. You can also submit a request through their “Contact our support team” form. Using Facebook. Ads Manager is a Facebook tool that lets you create and manage your Facebook ads. Business Help Center Best Practices For Image Ads on Facebook. As of today 9/9/2019 the above doesn’t work. I cannot find any way of getting in touch with Facebook to deactivate the account. For example, “New York City – Mayor’s Office” and “Queen Elizabeth II of Great Britain” are acceptable Page names. Terms or phrases that may be abusive or violate someone’s rights. If we were to ever exit this business we must be able to show SMM ROI. The documentation is pretty extensive and includes a requirement of a notarized letter. To create ads from your Facebook Page or in Ads Manager, you must connect your Instagram account to a Facebook … This is like re-marketing. I have been trying for months, i go to page about and edit page name and it says this will be reviewed in 3 days but the name never changes and never get any information no denied message or anything in support inbox!? Issue finding leads generated from my adu. Hi Happy, I guess it’s because I’m in the wrong country and it’s not offered universally. The settings on the business page all reflect this. It just might slow down the review process a bit by resetting it in the queue. Facebook keeps saying I cant buy ads because the business is a “drug and alcohol” service but it’s a primary care business. However, Facebook does not provide official information regarding this, so it is not possible to know for certain. Generic geographic locations (example: New York). Hi Slavo – the page has changed a bit, take a look at the updated post here with the current info on where to find Chat or Email support options. Hi Aiden – they do still offer live chat at least in the US during business hours M-F. It’s down at the bottom of the page in the “Find answers or contact support” section. Have you been able to find any other way to contact them? Before and after pictures are not allowed as well as images that indicate weight loss like a tape measure around a midsection. Hi Stephen, Here is Facebook’s support page with a step-by-step guide on how to create messenger ads: Generic words (example: Pizza). Instead, Facebook works with a budget that you set. You can view, make changes and see results for all your Facebook campaigns, ad sets and ads. Sometimes Facebook is glitchy (understatements anyone?). – The Eboost Team. Messaging doesnt work because I am not friends with them yet. It doesn’t show up for everyone, but if you have access it will appear at the bottom of this page: Find out how to create ads, track ongoing campaigns, run ad experiments, create audiences, and other general … This area gives you a range of issues that you can look for the answer but the biggest help is the Live Chat. Hi Caroline, So, what types of questions can you ask Facebook Ads Support? After you have the custom audience created, you can create an ad campaign that targets these individuals. The next step is to run some ads and have some ad spend billed to your account. 2. They break down into the following categories: Even if you don’t see your specific issue referenced above, pick the category closest and the Facebook support reps can generally steer you in the right direction. I also double as, Grandma Mary – Social Media Edutainer, but more about her later. Improper capitalization (example: tHe best CaFE). Wow this is getting so ridiculous. You can get the process started by contacting us here: It’s almost impossible to get someone on the phone (unless you have a Facebook Ads rep) but there are a lot of different contact forms that can get you the help … Unfortunately it does not help clear up the issue but we’ve copied their answer below: Noly gives you the option of “Ask Community” now. Facebook has very particular policies around language in ads and some of the big reasons I see ads getting disapproved are for violating these policies: Facebook has done a much better job of outlining their policies here: Thanks for your question. Go to Ads Manager to see your personal ad account id in the upper left. Once you submit something to Facebook Support, you will get an email reply but if for some reason it doesn’t come through, you can always check the status on your ticket in your Support Inbox. I ran many ads. 1. I am not in the industry so don’t have any friends or others that I know of running Facebook ads to help me. Using an Instant Form, you can collect contact information such as name, email address, phone number and more.These forms also let you include custom questions to help … In-store offer ads: People can bring the offer on a phone to your physical store and will be reminded on Facebook about your offer before it expires.They'll also get an email with the offer details if they'd like … No more email or chat. Thanks, Hi Mei – take a look at the updated post content now, the options have changed and if you have access, you’ll either see an Email or Chat option at the bottom of this page: Support. Hi Rakesh – thanks for reaching out. Many people liked my page and the post. i have tried all the troubleshooting techniques and am still having difficulty with this. 2. So, is there a way, I can at one shot reach them? From there you’ll see an option in the left hand sidebar called Forms Library. … There’s an issue on my page and there is no “chat” or contact button so I have no way to resolve this… quite frustrating! Log In Create Account. This is really almost the ONLY way to get a hold of someone “Live”. It shows up near the bottom of this page: Hi Mike, we may be able to help get in touch with Facebook on your behalf. In this case how can I get my accounts back?? But often times I find that glitches are caused by trying to duplicate ads or ad sets (especially with older ads that may not have features that are available anymore). One ad accounts has been running some campaigns before it got disabled and the second one has zero activity. I am trying to change a facebook page name on a page i manage due to rebranding If you have been using Facebook Ads and are having an issue, it can be frustrating to get some help from support when you need it. – Team eBoost. Then you can proceed with the steps below. I will ask my question here to see if you or anyone else has an answer. ok I never leave comments on blogs but THANK YOU. If you’re interested in learning more or scheduling time with our consulting team, please visit this page. The form may pull in the incorrect ad to dispute and you will then have to get the link to the correct ad. Page names can’t include: Bookmark it and keep it handy because there will come a day that you need it – and fast. 701 Palomar Airport Road, #170 Carlsbad, CA 92011. Pages must be managed by official representatives of the topics they’re about. Any help would be much appreciated. how do we get incontact with you if we need support on an error running through our campaign? merging. It is by far easiest to get in touch with the person who created the page and have them grant you access. In our findings, the account needs to have ad spend recently and it needs to be based in the US. If you’ve reached out to Facebook Support in the past and they’ve solved your problem we’d love to hear about it in the comments below! I have a hair salon and I’m using a 15 sec video. You can select a topic to find answers to your questions. Hi Cheryl – it’s still in that location, but it only shows up for certain users and unfortunately Facebook isn’t able to provide much clarity on the criteria. Hi Rory, When you sign up for Facebook, you’re given an ad account id by default. Consultez les pages d’aide Facebook Business afin d’obtenir des conseils, des instructions pour la résolution des problèmes et des recommandations sur la façon d’utiliser au mieux les outils Facebook. Perhaps it doesn’t exist anymore? Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. Unfortunately it really doesn’t answer our questions…. More countries and languages will be supported soon. I’m not seeing “Find Answers or Contact Support” on that page. Thanks for reaching out. If your business is looking to start more conversations with potential customers, you can boost a Facebook post by creating an ad with the Messages objective from your Facebook … Get help, tips, and more... Last updated: Nov 5, 2020. Your first step is to make sure you are within Facebook’s Ad Policies. However, we do offer consultations. Hi Julie, Get the latest news for advertisers and more on our Facebook for Business Page. Whether it’s a problem with ad delivery, billing updates, pixel issues, or countless other day-to-day items, Facebook’s support channels can help you resolve issues quickly and efficiently, saving you time, resources and more than a few headaches. Hi does it still exist? The section is called “Still need help? Create Ads from a Facebook Page. Select Automated App Ads… Hi Chris, This definitely sounds frustrating! While it is possible to appeal Facebook’s decision to be placed in a Special Ad Category, it is very difficult to navigate through without having the chance to directly speak with a representative at Facebook.

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